Welcome Guest [Login | Register]

Home | Products | Trade Login | Showcase | FAQ's | Latest News | Contact Us
Warranty

Carhoods Direct warrants all its convertible tops, glass and plastic windows to be free from defects in materials and workmanship at time of shipment from our factory. Carhoods Direct's warranty only applies to the original purchaser and is not transferable.

Carhoods Direct offers a non-transferable seventy two (72) month warranty on convertible tops, a lifetime warranty on glass windows, a thirty six (36) month warranty on headliners and 12 months on associated products. If one of the products manufactured should fail or be unacceptable due to defects in the manufacturing, any and all adjustments will be on a pro-rata basis from time of delivery.

Carhoods Direct reserves the right to determine if a warranty claim is valid. We may insist the item be returned to us for examination. Any abuse, misuse, or damage caused by incorrect installation or improper cleaning is the responsibility of the purchaser. All claims are calculated from date of delivery. Proof of purchase (the original invoice) must be presented when the claim is made. Determination of whether or not a warranty claim is valid under the terms of this warranty is at the sole discretion of Carhoods Direct.

 

Warranty Items

Convertible Tops: We guarantee our convertible tops against failure of the material, such as cracking or delaminating, excessive shrinkage and severe discolouration. This is guaranteed for 72 months.

Glass Windows: There is no warranty against breakage during and after installation. They are guaranteed against separation of the bond between the fabric and glass; this is a LIFETIME gaurantee. The silicone hinge used on folding glass is guaranteed for 36 months.

Headliners: We guarantee our headliners for 36 months against the failure of material, such as delaminating, severe discolouration and a failure or separation of the stitching.

Plastic Windows: Plastic windows are guaranteed for 12 months only against separation of the bond between the fabric and the plastic as well as the zipper. We use plastic zippers in order to control corrosion. There is no guarantee against scratching and/or discolouration of the plastic. Plastic will normally change colour as it matures.

Other Products: We guarantee our other products against failure of the material, such as cracking or delaminating, and excessive shrinkage. This is guaranteed for 12 months.

Fitting Costs: If a product is found to be defective during the first 18 months, a new product will be issued at no charge, plus a fitting allowance which is determined by Carhoods Direct. Pro-rata fitting costs will only apply to products installed by a professional coach trimmer approved by Carhoods Direct. If a glass bond fails after the 36th month, a new product will be issued on a pro-rata basis only.

 

Exclusions from Warranty

Shrinkage: All materials, whether cloth or vinyl will experience some shrinkage and colour fading due to the aging process of the material.

Everflex: All products made with Everflex vinyl are warranted for 12 months only on material delaminating.

UV Exposure: All tops when folded down must be covered by the tonneau/hood cover in order to protect the underside of the fabric from sunlight (Ultra Violet rays). Failure to protect the material backing will cause degradation of the backing material.

Plastic Windows: Folding and/or bending of the plastic window when the temperature is below 12° C. can cause fracture or breakage in the plastic. All plastic windows might experience some pitting or discolouration of the surface if they remain in the box for over 12 months.

Glass Windows: There is no guarantee against breakage during and after installation. There is no guarantee against the failure of the heating elements or heat grid attachment after installation. Testing of the heating elements and examination of the glass for scratches and/or distortion prior to installation is recommended; as fitting charges will not be paid for these defects once installed.

Threads: All polyester threads will experience some levels of fading and deterioration over time and are not covered by this guarantee.

Installation: Failure to install the product as originally installed/designed may cause damage to the product. All Carhoods Direct products should be installed by professional coach trimmers or hood fitters. Damage or improper fit resulting from incorrect installation will not be covered by this guarantee.

Hood Frames: Carhoods Direct will not be responsible for damage to the product caused by a worn, mis-aligned or damaged top frame or by known design flaws by OEM manufacturers.

Alterations: Any change in the product will void the warranty.

Acts of God: Carhoods Direct cannot be held responsible for damage caused by acts of God.

Conditions: The warranty applies only to the original purchaser. All claims must be submitted with the original invoices. There are no additional warranties or guarantees, expressed or implied, beyond what is in this document.

 

Currency Convertor


SSL Secured



TwitterFacebook


Customer Support
Solution Graphics